Terms of Use

1. Who we are and what these Terms cover

These Terms of Service (“Terms”) are an electronic record and a binding agreement between you and Oxxbow Ventures Private Limited (“Company”), a company incorporated under the Companies Act, 2013, with its registered office at Bengaluru, Karnataka operating the Platform under the brand name “Float”. References in these Terms to “Float”, “we”, or “us” mean the Company. These Terms govern your access to and use of the Float website (thefloat.in), mobile applications, and related services (together, the “Platform”).

By creating an account, clicking “I agree”, or using the Platform, you accept these Terms. These Terms are published in accordance with the Information Technology Act, 2000 and rules thereunder, and do not require a physical or digital signature to be enforceable.

2. Definitions

• “Creator” - a user who provides content, creative, or other independent professional services and uses the Platform to manage their deals.
• “Client” - a brand, agency, company, or individual that engages a Creator, whether or not the Client holds a Platform account.
• “Deal Record” - the record of an engagement created on the Platform, including its terms, deliverables, invoices, timelines, and payment status.
• “Deal Documents” - contracts, invoices, and similar documents generated through the Platform from information supplied by users.
• “Users” - Creators and Clients with Platform accounts.

3. Eligibility

You must be at least 18 years of age, capable of entering into a contract under the Indian Contract Act, 1872, and using the Platform for business or professional purposes. If you use the Platform on behalf of a company or firm, you represent that you are authorised to bind it to these Terms.

4. What Float is and what Float is not

This Section states the nature of the service and controls the interpretation of everything else in these Terms.

4.1 What Float is. Float is a technology platform that enables Creators and Clients to record, organise, document, and track their commercial engagements — including generating Deal Documents, tracking deliverables and payment status, and sending payment-related reminders.

4.2 What Float is not. You acknowledge and agree that Float:

• is not a party to any agreement between a Creator and a Client, and Deal Records and Deal Documents evidence an agreement between those parties alone;
• does not provide banking, payment aggregation, payment gateway, money transfer, prepaid instrument, escrow, lending, factoring, or any other regulated financial service, and does not hold, collect, pool, or move funds of any User;
• does not guarantee that any Client will pay, pay on time, or perform any obligation, and does not underwrite, insure, or assume any credit risk on any deal;
• does not provide legal, tax, accounting, or investment advice. Deal Documents are generated from templates and user inputs for convenience only and do not constitute advice; you are responsible for ensuring their suitability, accuracy, and compliance (including GST and TDS treatment) for your circumstances, and should consult your own professional advisers;
• does not act as an agent of either party except to the limited extent of transmitting communications expressly authorised under Section 7.

4.3 Payments occur outside the Platform. All payments between Clients and Creators are made directly between them through their own banking channels. Payment status shown on the Platform reflects information reported by Users and is not a confirmation by Float that funds have moved.

5. Accounts and security

You agree to provide accurate, current, and complete information at registration and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at hello@thefloat.in of any unauthorised use. We may decline, suspend, or reclaim usernames that infringe rights or mislead others.

6. Deal Records and Deal Documents

6.1 Your responsibility for content. Deal Records and Deal Documents are created from information you supply. You are solely responsible for their accuracy, completeness, and lawfulness, including amounts, tax fields (PAN, GSTIN, GST rates, SAC codes), counterparty details, and deliverable descriptions.

6.2 Templates, not advice. Document templates are provided as general-purpose starting points. Float does not verify that a generated contract is enforceable or that an invoice is compliant for your specific tax situation.

6.3 Electronic records. Deal Documents and Platform acceptances are electronic records under the Information Technology Act, 2000. Where a Creator and Client both confirm a Deal Record on the Platform, that confirmation is intended to evidence their mutual assent to its recorded terms.

6.4 No verification of counterparties. Float may display information about Users or their social accounts (including verification badges or audience metrics obtained from third-party platform APIs). Such information is provided on a best-effort, as-available basis and Float does not warrant its accuracy. You must conduct your own diligence before entering any deal.

6.5 Social account verification (Instagram Login). Creators may optionally connect their Instagram account via Instagram Login (a Meta Platform product) to confirm ownership of the handle listed on their profile. This connection is initiated and controlled by you. You may revoke it at any time from your Float account settings or from your Instagram/Accounts Center settings; revoking it deletes the Instagram-linked data Float held, as described in the Privacy Policy. Float does not receive or store your Instagram password, direct messages, or private content through this connection.

7. Communications sent on your behalf

7.1 Authorisation. When you enable deal notifications or payment reminders, you authorise Float to send communications (email, SMS, WhatsApp, or in-app) to your deal counterparty in your name and on your behalf, using the contact details you provide. You control the schedule and can disable reminders at any time in settings.

7.2 Your warranty.You represent that you have the counterparty's contact details lawfully and are entitled to have business communications sent to them concerning your deal. You must not use the Platform to harass any person; reminder frequency is capped by Platform settings.

7.3 Nature of reminders. Payment reminders are administrative communications concerning an obligation you assert exists. They are not demands, notices, or collection activity by Float, and Float is not a recovery or collection agent.

7.4 Platform communications to you. You consent to receiving transactional and service communications from Float, which are necessary to operate the Platform and are not subject to opt-out. Marketing communications require your separate, specific consent, given at sign-up or at the relevant feature, and you may withdraw that consent at any time without affecting transactional communications.

8. Fees

The core deal-management service is currently provided free of charge. We may introduce fees or paid features in the future; any fees will be notified in advance and will apply prospectively only. Continued use after fee changes take effect constitutes acceptance.

9. Your content and licence to Float

9.1 You own your content.As between you and Float, you retain all rights in the content and data you submit (“User Content”).

9.2 Licence. You grant Float a non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display, and reproduce User Content solely to operate, secure, and improve the Platform and to provide the services described in these Terms, consistent with the Privacy Policy.

9.3 Aggregated data. Float may create and use aggregated or de-identified data (which does not identify you or any counterparty) for analytics, research, and product improvement.

10. Float's intellectual property

The Platform, its software, design, trade marks (including “Float” and the float. logo), and all related IP are owned by Float or its licensors. No rights are granted except the limited right to use the Platform under these Terms. You may not copy, modify, reverse engineer, scrape, or create derivative works from the Platform except as permitted by law.

11. Acceptable use

You must not: (a) create false, inflated, or fictitious Deal Records or invoices; (b) impersonate any person or misrepresent your affiliation; (c) upload unlawful, infringing, defamatory, or obscene content; (d) use the Platform for money laundering, fraud, or any unlawful purpose; (e) interfere with the Platform's operation or security, or access it by automated means without consent; (f) use counterparty contact details for any purpose other than the relevant deal; or (g) attempt to circumvent any Platform limits or controls. We may investigate violations and cooperate with lawful authorities.

12. Third-party services

The Platform may interoperate with third-party services (for example, email and messaging providers, social platform APIs for account or audience verification, and analytics providers). Your use of third-party services is governed by their terms, and Float is not responsible for their availability or acts.

13. Disclaimers

The Platform is provided “as is” and “as available”. To the fullest extent permitted by law, Float disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Without limiting Section 4, Float does not warrant that any Client will pay or perform, that Deal Documents are suitable for your tax or legal circumstances, or that the Platform will be uninterrupted or error-free.

14. Limitation of liability

To the fullest extent permitted by law: (a) Float shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data; (b) Float shall not be liable for any amount a Client fails to pay a Creator, or for the conduct of any User or counterparty; and (c) Float's aggregate liability arising out of or relating to the Platform in any twelve-month period shall not exceed the greater of (i) the fees paid by you to Float in that period, and (ii) INR [5,000]. Nothing in these Terms limits liability that cannot be limited under applicable law.

15. Indemnity

You will indemnify and hold harmless Float, its directors, officers, and employees from claims, damages, and expenses (including reasonable legal fees) arising from: (a) your User Content, including Deal Documents generated from your inputs; (b) your breach of these Terms or of applicable law (including tax law); (c) your deals or disputes with any counterparty; and (d) communications sent at your instruction under Section 7.

16. Suspension and termination

You may stop using the Platform and request account deletion at any time. We may suspend or terminate access (with notice where practicable) for breach of these Terms, suspected fraud or unlawful activity, risk to other Users or the Platform, or legal requirement. Sections that by their nature survive termination (including 4, 6.1, 9.3, 13–15, 22) survive. On termination we will handle your personal data in accordance with the Privacy Policy, including retention required by law.

17. Changes to the Platform and these Terms

We may modify the Platform or these Terms. Material changes will be notified through the Platform or by email at least 15 days before taking effect, except changes required by law or urgent security needs. Continued use after the effective date constitutes acceptance.

18. Future services

Float intends to introduce additional services over time, which may include payment facilitation and access to early-payment or financing products provided by duly licensed third parties (such as RBI-regulated payment aggregators and NBFCs). Any such services will be governed by separate or supplemental terms, disclosures, and consents presented to you at the time, and nothing in these Terms entitles you to such services or constitutes an offer of credit or a financial product by Float.

19. Grievance redressal

In accordance with the Information Technology Act, 2000 and rules thereunder, and the Consumer Protection (E-Commerce) Rules, 2020 to the extent applicable, the Grievance Officer of Float is:

We will acknowledge complaints within 24 hours and endeavour to resolve them within 15 days of receipt.

20. Governing law and dispute resolution

These Terms are governed by the laws of India. Subject to the arbitration clause below, courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

Arbitration. Any dispute arising out of or in connection with these Terms shall be referred to arbitration by a sole arbitrator appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, and proceedings shall be in English. Either party may seek urgent interim relief from courts of competent jurisdiction. [Counsel to confirm arbitration is desired for consumer-facing terms, or whether court jurisdiction alone is preferable.]

21. Notices

Notices to Float must be sent to hello@thefloat.in / registered address (included in 19). Notices to you may be given through the Platform, to your registered email, or to your registered mobile number, and are deemed received when sent.

22. General

These Terms, together with the Privacy Policy and any supplemental terms, are the entire agreement between you and Float regarding the Platform. If any provision is held unenforceable, the remainder continues in effect. Float's failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Float may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, subject to applicable data-protection law. Float is not liable for delay or failure caused by events beyond its reasonable control.

23. Contact

Questions about these Terms: hello@thefloat.in